Refund policy

Return and Refund Policy

Archuleta Cyber Labs provides digital educational products that are delivered electronically. Because digital products cannot be physically returned once they have been delivered or downloaded, purchases of the SOC Analyst Starter Kit and other downloadable digital products are generally non-refundable after access to the digital materials has been provided.

Before You Purchase

Please review the product description and included materials carefully before completing your purchase. If you have questions about a product before purchasing, please contact Archuleta Cyber Labs.

Download or Access Problems

If you experience a technical problem accessing or downloading your purchase, please contact us so we can help resolve the issue or provide appropriate access to the purchased materials.

Duplicate or Erroneous Charges

If you believe you were charged more than once for the same purchase or there is an error with your transaction, please contact us so the transaction can be reviewed.

Refund Requests

Although digital-product purchases are generally non-refundable after delivery or access, we may consider refund requests in appropriate circumstances. Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.

Contact

For questions regarding a purchase, download, or refund request, please contact Archuleta Cyber Labs through the contact information provided on this website.